TERMS OF SERVICE.

Upon booking with Zemi Stays you are deemed to have read in full and accepted the following Terms and Conditions:

Inquiries can be made via email to zemistays@gmail.com

ID must be given at the time of check-in in the form of a valid passport or Driving Licence. Guests should use the booking confirmation invoice email as a receipt of payment and confirmation of the booking made with Zemi Stays.

This Agreement and Contract (the “Agreement”) is a legally binding agreement made and entered into as of the Reservation Date that you have booked and between the undersigned company/guest and Zemi Stays, pursuant to which the Guest has agreed to rent the residence as per the booking platform, for the duration of the Rental Term for the Total Rental Fee and other good and valuable consideration as described herein.

1. Booking; Payment Procedure

Full payment is due in advance of occupation; this will be taken on the day of booking. Credit card details will be held on file to cover any damages or other costs. Upon receipt of payment, we will send you written confirmation of your booking. You may request to extend your stay at any time, subject to availability. No extra fees are charged for last minute bookings. Payment must be made in full, in advance by bank transfer or credit/debit card. All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made in UK Pounds Sterling. Bookings using a credit/debit card must be made by or with the consent of the cardholder. Guests must be over 18 years old to make a booking with Zemi Stays. Bookings for stays of 4 weeks or less must be paid in full at the time of booking (prior to occupancy).

Bookings for stays of more than 4 weeks are invoiced in 4-week blocks (30 nights). The first 4 weeks are due for payment at the time of booking and at least every 2 weeks before the next period (for the next 4 weeks). Subsequent payments must be made every 28 days. Failure to make payment of the booked dates may result in a Holding deposit being taken.

2. Holding Deposit

We reserve the right to take a holding deposit of £250 for any booking, this decision is made at our discretion. Deposits are taken by way of a credit/debit card and are refunded once keys are returned and the property is checked over for damages. Deposits are processed back within 5-10 days after checkout day.

3. Cancellation Policy

The guest will be charged the total price of the reservation if they cancel at any time. This policy means that for any stays longer than 28 days, guests are able to cancel 60 nights before, however after this, they will be charged 100% of the blocked dates/ reservation. No refunds will be made for non-arrivals. Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges from your insurance company if you have taken out travel insurance. We strongly recommend that clients purchase adequate travel insurance. Regrettably, for the reasons given above, we have to treat any curtailment of your stay as a cancellation. If we cancel your Booking: In exceptional circumstances it may be necessary for us Zemi Stays, to cancel a booking, in the event of this we shall make all reasonable efforts to offer a suitable alternative within our property portfolio.

3.1 You may arrive at your accommodation after 4 pm (except if it is stated differently) on the start day of your booking and, unless otherwise agreed, you must leave by 10 am on the last day. If you fail to arrive by 20:00 on the day of the start date and do not advise us of a late arrival we may treat the booking as being canceled by you.

4. Amendments to Bookings

If The Guest Amends a Booking if a guest wishes to amend a booking (dates of stay, accommodation required, check-in/out time), we will make all reasonable efforts to comply with the request(s) however the guest will be charged for any additional charges. If the guest makes amendments to the booking once the stay has commenced we may not be able to comply with the request(s). If on any occasion the guest vacates the apartment early and wishes to terminate the remainder of their stay, this must be confirmed in writing and the keys be returned on the new agreed check-out date. – We accept no liability for loss, damage, or expense and cannot guarantee reimbursement of any costs incurred. Similarly in the event of keys not being returned upon check-out, we reserve the right to charge guests for lock replacement, key replacement, building fob replacement, and car park fob replacement.

5. Facilities & Services

Note: No items are to be removed from any apartments or dismantled in any way. Furniture cannot be removed from the apartment.

6. Entry & Inspection

Zemi Stays reserves the right to enter the Property at reasonable times and with reasonable advance notice for the purposes of inspecting the Property or showing the Property to prospective purchasers, renters, or other authorized persons. If a Rental Agent has a reasonable belief that there is imminent danger to any person or property, the Rental Agent may enter the Property without advance notice.

7. Services

We cannot be held responsible for failure or interruption of services within or outside of the apartment or development building – this includes utilities, appliances, and communications (Washing Machine, Tumble Dryer, Dishwasher, Television, Broadband, Wi-Fi, Electricity, Water, and Heating). We cannot be held responsible for inconveniences such as noise, access, or supply of services caused by engineering or repair works within or in another part of the property. If there is an interruption to any services, once we receive a notification, we will use all reasonable efforts to rectify the issue within a reasonable period of time. Facilities and services in common areas within the building (i.e. lift, door system) are the responsibility of the building managers and not Zemi Stays.

We reserve the right to add or remove any of its services without prior notice. We endeavor to have each apartment cleaned and ready for new guests by the check-in time, however, on rare occasions and in the event of staff shortage there may be a delay in cleaning. In the event of this, guests will be given access to the apartment from the check-in time and the apartment will be cleaned as soon as possible. No compensation will be given for this. Broadband Wireless broadband (Wi-Fi) is available in all apartment locations and is provided free of charge. We cannot guarantee connectivity at any given time; however, we endeavor to maintain the hardware and connection within all apartments. If there is a fault with the hardware provided (wireless router) we will give support and maintenance. If the fault is deemed to be with the guest's hardware/devices, support will not be available. If the Broadband key/fob code is removed, taken, or lost upon check out you will be charged £100 for the inconvenience and the replacement.

Extra Beds

A travel cot can be provided and delivered to the apartments at an extra cost (agreed at the time of booking). This must be booked at least 48 hours prior to arrival. We cannot guarantee availability at short notice and cots can only be delivered within office hours (9 am-6 pm Monday-Friday). Cot beds are only provided for infants aged 12 months and under you must supply your own bedding, pillow, and duvet for the cot.

Extra Linen

Linen will be provided 1-2 times a month. Any extra bed linen can be provided at a cost of £25.00 per set. Extra towels can be provided at a cost of £15.00 per set. Extra linen must be ordered within office hours (9 am- 6 pm Monday- Friday) and can only be delivered within these hours.

Maid Service

A weekly maid service can be provided at an extra charge for stays of 2 weeks or more. This service includes cleaning the apartment and refreshing the bed linen and towels. Emergency Call Outs The emergency number is provided to give guests a direct line to a maintenance manager, this number is only to be used for emergencies (Power Cut, and Lost Keys/Keys Left at the House), we reserve the right to charge the guest a call out fee of £150. For emergencies such as a flood or fire, we reserve the right to charge the guest a call-out fee of £250.

Luggage & Mail Storage

We do not provide any storage facilities for luggage or personal belongings, including post or packages. We cannot under any circumstances accept any of these items. We do not provide keys to the apartment post boxes, the post boxes are checked regularly and if requested, the post will be delivered to the apartment, otherwise, it is returned. There is no mail forwarding service if the guest has checked out already.

Hot Tub Service

We provide full instructions on how to use the hot tub and how to maintain the hot tub during your stay. Failure to use the hot tub may result in a full deposit being charged. We will not be liable for any unforeseen circumstances if any rules are not followed accordingly. Any damage/breach to our hot tubs will cause a full deposit to be charged. By signing these terms and conditions you are agreeing to the above.

8. Number of Occupants

Guest agrees that no more than the agreed persons shall be permitted on the Property at any time during the Rental Term, all of whom shall comply with the conditions and restrictions imposed upon Guest under this Agreement. The number of persons permitted to occupy each property is limited to the number of beds at the time of booking. Any additional guests that enter the property that was not mentioned when booking will be classed as a party/gathering and the full deposit will be charged and the stay will be terminated with immediate effect. We do not allow unauthorized guests to enter our property. For example, if you have booked for 4 people to stay then we do not expect any other guest to come into the property. Zemi Stays has the right to charge for any additional guests that enter the property that have not been mentioned when making the booking. The apartment cannot be re-let/sublet to any other group/party without the written approval of Zemi Stays. We reserve the right to refuse admittance or terminate the stay in the property to the hirer and their party if they are in breach of this condition.

9. Check-in, Check-out & Return of Keys

Check-in is from 4 pm. Check-out is by 10 am. All keys, parking, building fobs, and parking permits must be returned no time after 10 a.m. into the keynest. Zemi Stays has the right to charge for any late departure after 10 a.m. LOST, DAMAGED, OR NON-RETURNED PARKING PERMITS WILL BE CHARGED AT £250 EACH. LOST, DAMAGED, OR NON-RETURNED KEYS WILL BE CHARGED £250. LOST, DAMAGED, OR NON-RETURNED ELECTRONIC PARKING FOB WILL BE CHARGED £250. LOST, DAMAGED, OR NON-RETURN DOOR SENSOR FOB WILL BE CHARGED £250. If there is a delay in departing, Zemi Stays reserves the right to charge for an additional night’s stay for every day the keys are not returned (in the case of long-term bookings, the guest will be charged until the end of the next payment cycle). If a parking permit is not returned by 10 a.m. on the day of departure, a fine will be charged £250. Similarly in the event of keys not being returned, we reserve the right to charge guests for lock replacement, key replacement, building fob replacement, and car park fob replacement. In the event of a late check-out or refusal to vacate the apartment by the booked check-out time, we reserve the right to remove all persons and property from the apartment.